Refund policy


At Luvnee, we strive to ensure every product brings joy to our customers. However, if you’re unsatisfied or experience an issue with your order, you may request a return within 14 business days of the delivery date.

To initiate a return, contact our customer service team at support@luvnee.com. Stay in contact with our team until your request is fully resolved.

Important Notes:

  • Cancellations After Shipping: If you cancel after the order is shipped, the incurred shipping costs will be deducted from your refund.
  • Our Mistake: For incorrect, damaged, or defective items, we’ll provide a full refund, including return shipping costs.
  • Customer Preference: For returns due to personal reasons (e.g., dislike or wrong order), the buyer covers the return shipping costs.
  • Promotional Discounts: Refunds will account for any promotional discounts or free shipping by deducting the equivalent shipping rate from the refund amount.

Refund Process:

  1. Contact Us: Email support@luvnee.com to request a return. Include details about the item(s) and the reason for return. Attach pictures or videos for defective products.
  2. Approval: If approved, we’ll provide a Return Authorization Number and return instructions. Returns without this authorization will not be accepted.
  3. Shipping the Return: Return the item(s) with original packaging and accessories within 7 business days of approval.
  4. Refund Issuance: Once we receive the return, a refund will be processed to the original payment method within 5 business days.

Non-Returnable Items:

  • Damaged items due to misuse, modifications, or natural disasters.
  • Worn, washed, or incomplete items, including missing labels or stickers.
  • Free gifts, customized products, and sale items.

For further questions, reach out to support@luvnee.com.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.